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TERMS OF RETURN

We strive to take into account all customer inquiries and resolve issues related to both the content and the design of our digital products. If the purchase does not meet your expectations, a well‑founded complaint may be considered within 30 days after the digital product is sent to you via email. At the time of payment, you confirm that you have read the full description of the product and its demo version, and that you understand all its characteristics, including the file format, video duration, playback codec, voice‑over language, and the availability of translations into other languages and subtitles.

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Within 30 days after receiving the order by e-mail, you can make claims for the following parameters of the digital product:

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  • The entire file or any part of it is not played back by a standard media player.

  • There is interference with the video sequence during playback.

  • No sound, too quiet, distorted sound, there is noise interference during playback.

  • The quality, resolution, and duration of the video do not correspond to the stated parameters.

  • The voice-over language does not correspond to the declared one.

  • Subtitles do not correspond to the declared parameters.

  • Other technical problems of the file.

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It is not permitted to make demands regarding the quality of the video material, including how the characters involved in it function, how thoroughly the material is analyzed, whether it includes explanations, and whether it meets other parameters not related to the functionality of the file and the declared technical characteristics of the video and audio. Before making a payment, you should study the demo version of the file and make sure that the purchase suits you. When access to the video is obtained through downloading or logging in with a password, this means that the product has already been used, so it cannot be refunded.

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If you have a valid complaint, it must be sent via email to info@fabifitness.online within 30 days after receiving the digital product, and the following mandatory information must be included:

 

  • Your first and last name.

  • Order number.

  • Date and time of receipt of the digital product by e-mail.

  • A detailed description of the essence of the claim.

  • Your wishes regarding the replacement of the product with an identical or different one, or a refund.

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Our primary method for resolving claims is to replace the corrupted file with a functional copy. Alternative solutions are only considered under exceptional circumstances. Should we agree on a refund, the funds will be processed within 5 business days of both parties confirming the agreement.

To assist with your claim, our support team may require technical details regarding your hardware and the software used to access the file. Please provide this information promptly upon request. We ensure that all data shared will be kept strictly confidential."

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